Sarawak Government's water utility

Ensuring clean water for every community

Safe, reliable and sustainable water supply for homes, businesses and industries across Sarawak, delivered by people who protect it for future generations.

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Get to know Sarawak Water

Water you can trust, today and for the next generation

Sarawak Water is wholly owned by the Sarawak Government. We manage the treatment, distribution and supply of water to homes, businesses and industries across the state's urban and suburban communities.

We keep supply continuous and safe within our service area, and we manage resources and infrastructure responsibly so that water stays accessible today and protected for the future.

Vision

To be a caring, responsive and progressive water specialist.

Mission

Safe, reliable and affordable water with quality service, wider service reach, and continual gains in efficiency.

What guides us
  • Safe drinking water

    Treated to the National Drinking Water Standards before it reaches you.

  • Uninterrupted supply

    Pipelines, reservoirs, pumping stations and plants run and maintained around the clock.

  • Responsible stewardship

    Cost-effective operations that safeguard customers and stakeholders alike.

Our services

Delivering reliable water services

Services for residential, commercial and industrial customers, backed by continuous improvement for efficiency, reliability and regulatory compliance.

Water treatment and supply

We treat raw water to meet the National Drinking Water Standards before supplying it safely to homes, businesses and industries.

Customer service

Billing, payments, applications, enquiries and complaints, all handled through the Sarawak Water mobile app.

Distribution and infrastructure

We operate and maintain pipelines, reservoirs, pumping stations and treatment plants for steady pressure and reliable supply.

Industrial and commercial water

Reliable supply for the commercial and industrial customers who drive economic development in Sarawak.

Sustainability

Protecting water for future generations

Every drop we treat starts in Sarawak's rivers and catchments. Caring for them is part of the job.

Water conservation

Promoting responsible water use through education campaigns, mobile app notifications and efficient systems.

Environmental protection

Safeguarding water sources, managing sludge responsibly and reducing the environmental impact of our operations.

ESG and sustainability

Embedding environmental, social and governance principles into planning, operations and reporting.

Community

Working alongside the communities we serve so that clean water reaches every household.

Vendor Portal

Do business with Sarawak Water

One secure portal for contractors, suppliers and service providers, from registration to payment.

  1. 1

    Create an account

    Sign up with your company email in a few minutes.

  2. 2

    Verify and secure

    Confirm your email with a one-time code and turn on multi-factor sign in.

  3. 3

    Complete registration

    Upload your SSM, UPKJ or CIDB registrations, directors and bank details for verification.

  4. 4

    Bid and track

    Respond to notices online and follow every award, order and payment.

Online quotations and tenders

Download documents and submit sealed envelopes securely before closing.

Briefings and site visits

Register for briefings and check in on site with a QR code.

Deposits and fees

Keep track of tender deposits and document fees in one place.

Awards and contracts

Accept letters of award and view your contracts as they progress.

Purchase orders

Acknowledge orders and see delivery requirements at a glance.

Invoices with MyInvois

Submit e-invoices against orders and follow them through to payment.

Ready to supply Sarawak Water?

Registered vendors are invited to quotations and hear about new tenders first.